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Repair Warranty (1 Year) & Installation Warranty

Terms & Conditions of 1-Year Repair Warranty:

  • The repair and parts replaced are warranted against poor workmanship and defects for a period of 12 months from the date of repair rendered.
  • This warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by an unauthorised person.

1-year repair warranty shall be subject to the following limitations and exclusions:

  • Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
  • Defects from using wrong electrical supply, misuse or damage by negligence and abuse
  • Usage in places where the air is polluted with dust particles or chemical fumes
  • Normal wear and tear, sweating, corrosion, rusting or stains
  • Water leakage due to blockage of drainpipe under normal use
  • All defects must be reported promptly.
  • The warranty does not cover transport charges incurred for checking defects not under warranty.
  • Incidental or consequential damages are expressly excluded by this warranty.

Terms & Conditions of 3-Year Installation Warranty:

  • This warranty is expressly applicable for residential air conditioners installed by Gain City only.
  • This warranty is valid only on completion of the installation of the air conditioner unit and effective when all particulars are registered in Gain City's website within the stipulated date.
  • This warranty is rendered invalid if the air-conditioner unit is found to be installed in a different address from the address details given in our Gain City records.
  • A Gain City invoice must be produced when making claims under this warranty.

An air-conditioner unit's 3-year installation warranty is subjected to the following limitations and exclusions:

  • General maintenance.
  • Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
  • Defects from using wrong electrical supply, misuse or damage by negligence and abuse.
  • Usage in places where air is polluted with dust particles or chemical fumes.
  • The use of old/existing pipes prior to installation.
  • Normal wear and tear, sweating, corrosion, rusting or stain.
  • Water leakage due to blockage of drainpipe under normal use.
  • This warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by any unauthorized person(s).
  • All incidental or consequential damages are expressly excluded.
  • Gain City Best-Electric Pte Ltd reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this Warranty without prior notice.