Promotions Terms & Conditions

TERMS & CONDITIONS FOR BLACK FRIDAY SALE

  • Promotion is valid from 14th to 23rd Nov 2023.
  • Promotion is only applicable for selected items, brands, and categories.
  • Promotion will not be applicable for Traders.
  • Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, pre-orders, discon model and new launch items.
  • Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.
  Minimum Qualifying Spend Free Gifts 1 Free Gift 2
Tier 1 $1,500 SAMSUNG MICROWAVE OVEN WORTH $209 ACER PREDATOR GAMING CHAIR WORTH $388
Tier 2 $3,000 DYSON PURE COOL™ AIR PURIFIER WORTH $509 ECOVACS DEEBOT N10 ROBOTIC VACUUM WORTH $499
Tier 3 $5,000 DYSON SUPERSONIC™ HAIR DRYER WORTH $699 SAMSUNG SMART PROJECTOR WORTH $1,499
Tier 4 $10,000 MICROSOFT SURFACE LAPTOP GO 3 WORTH $1,199 OSIM UDivine MINI 2 MASSAGE SOFA WORTH $1,999


*All free gifts are subject to availability on a 'while stocks last' basis.
*In the event of an order cancellation or refund that included a free gift, the gift must be returned in an unopened and undamaged state with the order; if not, the value of the gift will be subtracted from your refund.

Non-Participating Brands/Category/SKUs:

  • Aircon: Daikin
  • Home Appliances: De Dietrich, Fisher & Paykel, Fujioh, Hitachi, Miele
  • Small Appliances: Braun, Delonghi, Fujioh, Hitachi, Jo Young, Kenwood, La Gourmet, Meyer, Miele, Nespresso, Novita, Panasonic (SA), Philips Water, Rheem, Zojirushi
  • IT:
    • Laptop: Apple, Microsoft
    • Mobile & Tablets: Apple, Samsung, Vivo
    • Networking: Xiaomi
    • Projector: ASUS, EPSON
    • Monitor: Lenovo, Xiaomi
    • Smart Solution: Philips Hue, Xiaomi, Wiz, Yeelight
    • Others: Sudio, Monster
  • Furniture & Bedding: Goodliving, Horgen, Osim, Santas, Slumberland, Stevens, Vono
  • Home & Living: Bosch, Makita
  • Digital Locks: Samsung, Schlage, Zigbang

Excluded Categories:

  • Aircon: System 1, Portable Aircon, Casement Aircon
  • IT: Gaming Console, Digital Innovation, Scanner, Fitness, Projector, Media Storage
  • Furniture & Bedding: Office Furniture, Kitchen Furniture, Outdoor Furniture

Other Excluded Products (SKU):

TV: T0186442,T0186443,T0185091,T0164968,T0167792,T0167793,T0167794,T0167795,T0184525,T0184537,T0184538,T0184539,T0184540,T0184541,T0184513,T0184514,T0184515,T0184517,T0184518,T0184519

Small Appliances: T0179682,T0176242,T0183801,T0116767,T0135674,T0169176,T0169278,T0082394,T0126034,T0156621,T0184441,T0155223,T0158820,T0141181,T0141180,T0161324,T0161325,T0137075,T0137061,T0146537,T0170306,T0146541,T0181952,T0181954,T0181955,T0181953,T0185931,T0185932,T0185933,T0185934,T0185935,T0137065,T0170308,T0161323,T0158819,T0146539,T0148901,T0185223,T0185224,T0185225,T0185226,T0181995,T0179379,T0179433,T0179380,T0146794,T0142235,T0141184,T0146557

IT: T0190563,T0190564,T0190583,T0190584,T0190585,T0190586,T0190587,T0190824,T0191145,T0191146,T0191147,T0191233,T0191234,T0191344,T0191345,T0191220,T0191221,T0191222,T0191223,T0191224,T0191225,T0191226,T0191227,T0189381,T0190708,T0188063,T0186506,T0185871,T0190332,T0185517,T0183937,T0185507,T0188037,T0184795,T0185942,T0180349,T0180347,T0180348,T0180346,T0180350,T0180351,T0190284,T0180428,T0180429,T0180432,T0180430,T0180431,T0190242,T0190245,T0190246,T0190247,T0190248,T0190250,T0190251

Information is correct as 14th Nov 2023 and might be subjected to change.

TERMS & CONDITIONS FOR 43RD ANNIVERSARY SALE

  • Promotion is valid from 18 March to 28 April 2024.
  • Promotion is only applicable for selected items, brands, and categories, not be applicable for traders.
  • Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, pre-orders, discontinued model and new launch items.
  • Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.
  • Refer here for the full terms and conditions of the 43rd Anniversary Sale.
  • Qualifying Period for the Lucky Draw is from 18 March 2024 - 28 April 2024.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

$43 Off With Every $430 Spent:

  • Combined purchases are eligible across all categories for every $430 spent.
  • For Aircon category, all aircons are excluded from the above promotion. A separate promotion of $80 off per fancoil will apply for selected aircons.

Non-Participating Brands by Category:

  • Aircon: DAIKIN, GREE
  • Audio & Visual: (Selected Models Only)
  • Large Home Appliances: HITACHI, ELECTROLUX, MIELE, FISHER & PAYKEL, BOSCH, SHARP, SMEG, TURBO, FUJIOH, DE DIETECH
  • Small Appliances: PHILIPS WATER, FANZTEC, NESPRESSO, PHILIPS BEAUTY, JURA, NESCAFE, RUHENS, XIAOMI, MIELE, SMEG, SHARP, ELECTROLUX, MITSUBISHI, HITACHI
  • IT: APPLE
    • Laptop: APPLE, MICROSOFT
    • Mobile & Tablets: APPLE, SAMSUNG, VIVO
    • Gaming Console: ASUS, LENOVO, NINTENDO, SONY, XBOX
    • Digital Innovation: INSTA360, DJI
    • Networking: D-LINK, TP-LINK, XIAOMI, EZVIZ
    • Scanner: EPSON, CANON
    • Inks & Toners: BROTHER, EPSON, CANON
    • Smartwatches & Fitness: FITBIT, GARMIN, TORRAS, XIAOMI
    • Monitor: ASUS, ACER, LENOVO, XIAOMI, NORTH BAYOU
    • Projector: ASUS, EPSON
    • Other Excluded Brands: SUDIO, DEVIALET
  • Furniture & Bedding: SLUMBERLAND, VONO, OSIM, DORMA, SEALY
  • Home & Living: HOUSS, BOSCH, MAKITA

Excluded Categories:

  • All Aircon System 1, Media Storage, Smart Solution

Gift With Purchase Free Laifen Hair Dryer With $1200 Min. Spend:

  • Aircon, Audio & Visual, Large Home Appliances, Furniture & Bedding, Home & Living categories are based on single item purchase above $1200.
  • Combined purchases are only eligible within the IT category.
  • All free gifts are subject to availability on a 'while stocks last' basis.
  • In the event of an order cancellation or refund that includes a free gift, the gift must be returned in an unopened and undamaged state with the order; if not, the value of the gift will be subtracted from your refund.

Non-Participating Brands by Category:

  • Aircon: DAIKIN, GREE
  • Audio & Visual: (Selected Models Only)
  • Large Home Appliances: HITACHI, ELECTROLUX, MIELE, FISHER & PAYKEL, BOSCH, PANASONIC, SHARP, WHIRPOOL, ARISTON, KADEKA, BERTAZZONI, MISTRAL, MAYER, SMEG, TURBO, FUJIOH, DE DIETECH
  • Small Appliances: (Selected Models Only)
  • IT: APPLE
    • Laptop: APPLE, MICROSOFT
    • Mobile & Tablets: APPLE, SAMSUNG, VIVO
    • Gaming Console: ASUS, LENOVO, NINTENDO, SONY, XBOX
    • Digital Innovation: GOPRO
    • Networking: D-LINK, TP-LINK, XIAOMI, EZVIZ, ASUS
    • Scanner: EPSON, CANON
    • Printer & Inks/Toners: BROTHER, EPSON, CANON
    • Smartwatches & Fitness: FITBIT, PHILIPS, THERAGUN, TORRAS, XIAOMI
    • Monitor: ACER, LG, SAMSUNG, LENOVO, XIAOMI, NORTH BAYOU
    • Projector: ASUS, EPSON, XGIMI
    • Other Excluded Brands: SUDIO
  • Furniture & Bedding: SLUMBERLAND, VONO, OSIM, DORMA, SEALY
  • Home & Living: HOUSS, BOSCH, MAKITA

Excluded Categories:

  • All Media Storage, Smart Solution

Information is correct as 18 March 2024 and might be subjected to change.


Terms & Conditions for Laptop Student Specials Promotion

  • Promotion is valid from 4 April to 30 June 2024.
  • For more details on the promotion, visit https://www.gaincity.com/laptop-student-specials
  • Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.
  • Promotion is only valid by individual product basis only, no combined purchases allowed.
  • Promotion is only applicable for selected items, brands, and categories.
  • Promotion will not be applicable for Traders.
  • Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, discontinued, pre-orders, new launch items, extended warranty, PWP extra protection, and delivery fee.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.

Terms & Conditions for Acer Swift Go 14" Touch U5 SFG14-72T-56MA Promotion

  • Promotion is valid from 6 March 2024 to 30 June 2024.
  • Free Microsoft Office Home & Student 2021 with every purchase of Acer Swift Go 14" Touch U5 SFG14-72T-56MA (SKU: T0193377)
  • Free gifts are available on a while stocks last basis. 
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

Terms & Conditions for Asus Brand Fair

  • Promotion is valid from 18th - 24th Dec 2023
  • Promotion is applicable for Gain City online store only. Standard delivery fee still applies per transaction.
  • Promotion is only valid by individual product basis only, no combined purchases allowed.
  • Promotion is only applicable for selected items, brands, and categories.
  • Promotion will not be applicable for Traders.
  • Promotion will not be applicable for ongoing promotions, promotional codes, limited sets, discontinued, pre-orders, new launch items, extended warranty, PWP extra protection, and delivery fee.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.

Terms & Conditions for LG Brand Fair

  • The promotion is valid till 2nd May 2024.
  • Promotion is only valid for Customers who purchase the selected LG product(s from participating authorized LG dealers or resellers during the promotion period.
  • Promotion does not apply to display set, trade, corporate or bulk purchases. For the avoidance of doubt, a“bulk purchase” shall mean 3 or more purchases of the same product model.
  • Gifts (s) may only be redeemed in person by customer by collection at the redemption centre during the redemption period (or in case where delivery of the LG Products scheduled after the Redemption Period, 2 weeks from the date of delivery of LG Products, except TV, Soundbars, Speakers, Earbuds, Easel, Posé, Flex and Stand By Me), upon submission of valid redemption documents. Request for delivery of gifts(s) will not be entertained.
  • If the Redemption Party’s name is different from the Customer named in the invoice, the Authorisation portion at the bottom of  this Redemption  Form must be completed and duly signed by  the Customer and Redemption Party. (Retailers, dealers and promoters are under  no circumstances allowed to make redemption on behalf of Customers.)
  • Gifts are STRICTLY while stocks last during the Redemption Period, and not exchange able for cash or other items. Requests for an extension of the Redemption Period will not be entertained.
  • Gain City & LG reserves the right to replace any gift with an item of a similar or other value without prior notice.
  • Gain City & LG will not be liable for any lost, damaged or stolen Redemption Form(s) and/or gifts.
  • Customers are advised to check www.lg.com/sg (“LGWebsite”) for the most up-to-date information regarding the availability of gift for redemption. In the event that the gift is fully redeemed, a notice will be published on  LG Website to notify customers that the gift has been fully redeemed.
  • Gain City & LG reserves the right to reject any Redemption Form where(a) if LG  determines in its sole discretion that the Promotion stated above is not a valid promotion and/or the Redemption  Period stated above is incorrect;(b) the Redemption  Form is submitted after the Redemption  Period (or in case where delivery of LG Product is scheduled after the Redemption Period,  more than 2 weeks after the date of delivery of LG Product);(c) the Redemption Form is not submitted with any of the Redemption Documents;(d) if  LG suspects the Redemption Form or any  Redemption Documents is fraudulent in anyway; or(e) if LG believes in its sole discretion that their redemption is not in accordance with these terms and conditions.
  • LG reserves the right to amend these terms and conditions without prior notice. Information contained here in is correct at the time of printing. Please check in-store or the LG Website for the most up-to-date information.

Redemption Documents to be submitted at the Redemption Centre*:

  • Fully completed and signed Redemption Form
  • Original cut-out of the serial number from LG product box - please note that photos/pictures of serial number (or IMEI number for LG mobile phone purchases)will not be accepted.
  • Proof of purchase i.e. original invoice or receipt (must reflect the purchased LG product type and model)
  • Delivery Note (if delivery of purchased LG product is scheduled after Redemption Period)
  • Authorization letter duly signed by customer who purchase the L Gproduct (if name of Redemption Party is different from name of customer in invoice)
  • Kindly note that LG reserves the right to reject any redemption if any of the above Redemption Documents is not submitted together with LG Gift Redemption Format Redemption Centre.
  • Grocerye-Vouchers can only be redeemed if delivery and redemption have been made before 29 February 2024. Any deliveries after 29 February 2024 will not be eligible.
    Visit https://www.lg-redemption.com/registerforredemptionofGrocerye-Vouchers

Terms & Conditions for Samsung Galaxy S24 Pre-order Promotion

  • Promotion and free gifts are available while stocks last.
  • The e-voucher is valid from 18 Jan 2024, 2:00AM – 30 Jan 2024, 11:59PM when you pre-order in Gain City online store.
  • 8 lucky winners who pre-order with the e-voucher will win a travel voucher from Samsung travel partner (total value worth $6,000). Travel voucher covers a pair of Business Class Tickets to Seoul and Hotel Accommodation for 2 pax. The use of the travel voucher is subject to travel partner’s T&Cs, valid for a single use, and any unused amount shall be forfeited. T&Cs apply. Register via Samsung Redemption Portal.
  • Trade-In can be done at any of Gain City's retail stores, or using the Carousell mobile app or online at https://gaincity.sellto.carousell.sg/
  • For trade-in through the Carousell mobile app, click on the menu icon "Sell" and proceed to fill up the form submission. Click on "Gain City" as your preferred retailer for trade-in and book an appointment at one of Gain City retail stores. After submission, an email confirmation will be sent to you.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

Terms & Conditions for HONOR Magic V2 Pre-order Promotion

  • Promotion and free gifts are available while stocks last.
  • HONOR 365-Day Screen Protection is a 1-Year Screen Replacement Warranty only applicable when a customer brings the product to Honor Service Centre with the original receipt of purchase. The screen replacement provides FREE 1 time replacement for Front Screen and Inner Screen during the first year.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

Terms & Conditions for Brother Printers Promotion

  • Promotion is valid from 19 January 2024 to 31 March 2024.
  • Last day of redemption is on 5 April 2024.
  • Promotion is not valid in conjunction with other offers. Limited to 3 redemptions per customer for six products: MFC-J1010DW, DCP-J1700DW, DCP-J1050DW, MFC-L3750CDW, PT-P710BT and JA1450NT
  • Limited to 10 redemptions per customer for the ‘FREE $10 NTUC voucher with every $100 purchase of Brother products in a single receipt!’ promotion; the above six products not entitled.
  • Promotion is based on final price after all other discounts and promotion.
  • Promotion is valid while stocks last and only if purchased from Brother authorised resellers.
  • Walk in redemption for vouchers is applicable only at Brother Service Centre at 10 Eunos Rd 8, #14-01/02 Singapore Post Centre, Singapore 408600
  • Customers have to provide Warranty Registration number, proof of purchase (original receipt or invoice) and cut-out serial number during the point of redemption.
  • Resellers are not allowed to claim on behalf of customers. Premiums are not exchangeable for cash or in kind and non-refundable. Images are for illustration purposes only; actual products may differ.
  • Brother International Singapore reserves the right to amend the Terms and Conditions without prior notice.
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

Terms & Conditions for Canon Printer Promotion

  • Promotion is valid from 20 Feb 2024 to 31 May 2024.
  • Free Gifts While Stocks Last!
  • Gain City & Canon Reserves The Rights To Amend And Terminate Any Terms And Condition Without Prior Notice
  • All Promotions And Free Gifts Are Only For Purchase Made Between 20 Mar 2024 to 31st May 2024. Last Date Of Redemption Is 15th Jun 2024.
  • Not Valid With Any Other Promotions. Limited To Max 2 Redemptions Per Customer Per Day. Dealers Are Not Allowed To Caim On Behalf Of Customer.
  • Images Of Free Gifts For Illustration Purposes Only. Actual Product May Differ. Colours And Design Of Free Gifts Are Subjected To Availability. Price Listed Include 9% GST.
  • For Redemption, Please Produce Original Warranty Card And Receipt At: Canon Customer Care Centre. (Cccc), 1 Fusionpolis Place, #02-20 Galaxis (West Lobby), Singapore 138522. Operating Hours: 10am-7pm (Mon-Fri), 10am-2.30pm (Sat), Closed On Sundays And Public Holidays
  • Gain City Best-Electric Pte Ltd reserves the right to make changes and amendments on above promotion & promotional codes to these terms & conditions without prior notice.
  • Other terms & conditions apply.

Terms & Conditions for Epson Islandwide Promotion

  • With purchase of any Epson products excluding inks.
  • Promotion is valid from 3 January 2024 to 31 March 2024, or while stocks last.
  • Limited to 2 units per customer. 
  • Redemption can be done online at redemption.epson.com.sg from now to 14 April 2024.
  • Promotion is not valid in conjunction with any other promotions.
  • Gain City and Epson Singapore reserves the rights to amend or cancel the promotions without prior notice.
  • By participating in the promotion redemption, customers consent to Epson’s collection and use of customers’ personal data for promotional and marketing purposes.
  • Please refer to Epson’s privacy policy at www.epson.com.sg/privacypolicy page. Should you encounter any issue with your redemption or require any clarification, please email [email protected].

Terms & Conditions for Epson SURE WIN SPIN

  •  Promotion is valid for purchases of eligible EcoTank printers series (L&M) from 29 January to 29 February 2024 or while stocks last.
  • Redemption can be done online at redemption.epson.com.sg from 29 January till 14 March 2024.
  • Promotion is not valid in conjunction with any other promotions.
  • The redemption shall be limited to 1 unit per customer in a single receipt.
  • Gain City & Epson Singapore reserves the rights to amend or cancel the promotions without prior notice.
  • Should you encounter any issues with your redemption or require any clarification, please email [email protected].

Terms & Conditions for AMEX App.

  • Promotion is valid from 1 December 2022 to 31 December 2022.
  • The Promotion is open to individuals who hold personal basic and/or supplementary American Express® Cards issued in Singapore by American Express International Inc., DBS Bank Ltd and United Overseas Bank Limited ("Eligible Cards"), excluding American Express Corporate Cards ("Card Members").
  • Offer is limited to the first 5,000 eligible Cards which are successfully registered for the offer.
  • This offer is only available for your targeted Card, and other Cards you hold may not be eligible.
  • Offer is limited to one-time credit per Card to which the offer is saved and only spend on this Card counts towards the Offer.
  • Excludes transactions where you do not spend directly at Gain City Online at https://www.gaincity.com/
  • Offer valid at Singapore website only.
  • Excludes transactions made through a third party establishment or payment processor.
  • Credit is not redeemable for cash or other payment form.
  • Credit should appear on your billing statement within 15 business days from qualifying spend but may take up to 90 days from the offer end date.
  • Credit will not be applied to your Card Account if it has been suspended or cancelled.
  • Credit may be reversed if your qualifying purchase is refunded or cancelled.
  • Visit https://www.gaincity.com/amex-promo for more details.

Terms & Conditions for New Member $5 Welcome Voucher Promo - use HELLO5

  • This voucher is only valid on our online store, for one-time use only.
  • To qualify for the Welcome Voucher, you must be a registered Gain City member. To join as a member, you must create an account. Registration is free of charge.
  • The Welcome Voucher will be provided to each new Gain City member upon successful registration. Voucher details will be communicated to you via registered email.
  • New members of Gain City are entitled to use the voucher for their first order on our online store.
  • To use the Welcome Voucher, (i) you must enter the code 'HELLO5' at the checkout page for your first online order; and (ii) your order must meet the minimum spend of $50.
  • This voucher is limited to 1 per member, with no specific validity date.
  • Welcome Voucher can be used in conjunction with any other promotions, unless stated otherwise.
  • No physical voucher will be given in replacement of the Welcome Voucher.
  • Welcome Voucher is denominated in Singapore Dollars. It is non-transferable, non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this service without prior notice.
  • If you have any questions about our Loyalty Program or our Terms and Conditions, please contact us at [email protected]

Terms & Conditions for FREE GIFTS

  • The "Free Gifts" promotion is open to all customers who meet specified criteria 
  • To be eligible for the free gift, customers must make a qualifying purchase as indicated in the promotion details.
  • The qualifying purchase amount and/or product(s) required to be eligible for the free gift will be clearly stated in the promotion.
  • Only purchases made during the promotional period will be considered for the free gift offer.
  • The availability of the free gift is subject to stock availability.
  • We reserve the right to substitute the free gift with an item of similar value in the event of stock unavailability.
  • To claim the free gift, customers must add the qualifying items to their shopping cart during the promotional period.
  • The free gift will be automatically added to the shopping cart when the eligibility criteria are met.
  • The free gift is non-transferable and cannot be exchanged for cash or any other product.
  • The gift cannot be gifted, resold, or transferred to another individual or entity.
  • The free gift promotion may not be combined with other offers, discounts, or promotions unless expressly stated.
  • The free gift promotion is not applicable to previous purchases.
  • In the event of a return of the qualifying purchase, the free gift must also be returned in its original condition to receive a refund.
  • If the free gift is not returned or is returned damaged, its value may be deducted from the refund amount.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this promotion without prior notice.
  • If you have any questions about our Loyalty Program or our Terms and Conditions, please contact us at [email protected]