Fulfillment Schedule of Gain City
After you placed the order in Gain City website and confirmed the payment, our customer service officers will process it within 72 hours. Any order that comes in after 6pm on a Friday, it will only be processed on the following Monday.
We will schedule your delivery when Gain City's Own Fleet or Installation Service is required. However, due to stock availability across our different showrooms, Gain City may require an additional 3-5 working days to get the item ready for your Store-Collection or for shipping out.
Delivery of your purchase may fall within this 3 schemes:
- Agent Delivery: Items require our agents (distributor or principal) to deliver and/or perform basic installation services by the agents, for items such as Ceiling Fans, Cooking Hoods, or Water Heaters. Extra charges may apply for the installation service.
- Gain City Delivery: Items in larger size and weight, and/or require basic installation service provided by Gain City's staff.
- Standard Delivery: Smaller items will be delivered via our appointed 3rd party courier service partner, Ninjavan.
Standard Deliveries for Smaller Items
Gain City uses 3rd party delivery services, Ninjavan, for smaller items that require no installation. We may require up to 3 working days to process your order and another 3-5 working days for delivery. For smaller items that doesn't require installation and suitable for standard parcel shipment, we will endeavour to deliver your order to you within 3-5 working days from the date Ninjavan have collected the goods from our warehouse. A fee of S$50 applies for urgent delivery.
|Mon - Fri, before 6pm||Process order up to 3 working days on the same day. For delivery, the purchases will require another 3-5 working days from the date Ninjavan have collected the goods from our warehouse.|
|Mon - Fri, after 6pm||Process order up to 3 working days on the next working day. For delivery, the purchases will require another 3-5 working days from the date Ninjavan have collected the goods from our warehouse.|
|Sat - Sun, Public Holiday||Process order up to 3 working days on the next working day. For delivery, the purchases will require another 3-5 working days from the date Ninjavan have collected the goods from our warehouse.|
|For External Supplier Item||Estimate requires 7-14 days to be in our warehouse. Delivery take another 3-5 days|
|For Self-Collection||Goods must be collected within 14 days from the date on which the goods are ready for collection.|
Ninjavan will call you upon delivery, and try up to 3 times to re-deliver if you're not available at the moment.
Feel free to call >Ninjavan Service Center< to reschedule for next delivery when you miss the first or second.
You may also track your parcel using the Ninjavan Tracking ID ( NVSGGAINCxxxxxxxxx ):
Gain City's Own Delivery for Bulkier Items
(Fridge, Washers, Large-size TVs, or other item that may require installation services)
For your convenience, Gain City will deliver— at your preferred date and time with a delivery fee of S$30 that will be reflected in your sales order. However, should you be unavailable on the indicated date and time and request Gain City to deliver the goods again on another date and time, cancellation has to be done at least 24 hours before the stated time and date of delivery. A separate delivery charge of S$30 will be imposed if the cancellation is made after our delivery team has already been activated to make the delivery. However, Gain City will be pleased to waive that fee if goods ordered exceed S$1,500.
If you are unable to receive the item in person, you may authorize a Singaporean above the age of 18 to receive the item on your behalf.
No delivery will be made to any address outside Singapore unless special arrangements have been confirmed and agreed to by Gain City.
Gain City's delivery team will be pleased to assist you to:
- deliver, unpack and place your new appliances where requested, if accessible.
- connect basic appliances to electrical outlets or existing water sources.
- install any manufacturer-supplied safety hardware, such as anti-tip brackets.
Buy & Deliver Today (Showrooms purchase only)
Buy your electrical appliances before 3pm from our showrooms and get them delivered on the same day under Gain City’s ‘Buy & Deliver Today’ scheme. A fixed delivery fee of S$50 applies.
*Not applicable to Sundays or Public Holidays.