Fulfillment Schedule of Gain City
After you placed the order in Gain City website and confirmed the payment, our customer service officers will process it within 48 hours, and arrange your delivery when Gain City's Own Fleet or Installation Service is required. However, due to stock availability in different showroom, Gain City may take up to another 2 working days to make the item ready for your Store-Collection or ready for shipping out from dedicated location. For smaller items that doesn't require installation and suitable for standard parcel shipment, you can receive your purchase within 5 working days.
Delivery of your purchase falls into 3 schemes:
- Agent Delivery: Items require agents (distributors or principles) to deliver and/or perform basic installation services by the agents, such as Ceiling Fans, Huds, or Water Heaters. Extra charges may apply for the installation service.
- Gain City Delivery: Items in larger size and weight, and/or require basic installation service provided by Gain City's staff.
- Standard Delivery: Smaller items will be delivered via 3rd party courier service, such as Ninjavan.
Standard Deliveries for Smaller Items
Gain City uses 3rd party delivery services, Ninjavan, for smaller items that require no installation. We need up to 3 working days to process and transfer your order items between showrooms. Ninjavan will collect the parcels from Gain City, and ship to you witnin 1-3 working days.
Ninjavan will call you upon delivey, and try up to 3 times if you're not available at the moment.
Feel free to call >Ninjavan Service Center< to reschedule for next delivery when you miss the first or second trial.
You can also track your parcel using the Ninjavan Tracking ID ( NVSGGAINCxxxxxxxxx ):
Gain City's Own Delivery for Bulkier Items
(Fridge, Washers, Large-size TVs, or other item that may require installation services)
For your convenience, Gain City will deliver— at your preferred date and time with a delivery fee of S$30 which will be reflected in your sales order. However, should you be unavailable on the indicated date and time and request Gain City Best-Electric Pte Ltd to deliver the goods again on another date and time, cancellation has to be done at least 24 hours before the stated time and date of delivery. A separate delivery charge of S$30 will be imposed if the cancellation is made after our delivery team has already been activated to make the delivery. Gain City will be pleased to waive that fee if goods ordered exceed S$1500.
Alternatively, you may authorize a Singaporean above the age of 18 to receive the item on your behalf if you are not available to receive the goods personally.
No delivery will be made to any address outside Singapore unless special arrangements have been confirmed and agreed to by Gain City Best-Electric Pte Ltd.
Gain City's delivery team will
- deliver, unpack and place your new appliances where requested, if accessible.
- connect basic appliances to electrical outlets or existing water sources.
- install any manufacturer-supplied safety hardware, such as anti-tip brackets.
Buy & Deliver Today
Buy your electrical appliances before 3pm from our showrooms and get them delivered on the same day under Gain City’s ‘Buy & Deliver Today’ scheme. A fixed delivery fee of S$50 applies.
*Not applicable to Sundays or Public Holidays.