So you've bought an item from Gain City and found the same product being sold cheaper elsewhere. Come back to us within eight days of your purchase with your Gain City receipt as well as proof of the cheaper price and we will refund you the difference.

If you have only paid a deposit and we cannot match the lower price, we will refund your deposit plus 3.5x the price difference.

This guarantee is subject to the following terms and conditions:

  • The guarantee will be in force for eight days from the date of purchase, and is applicable only to products that have not been delivered.
  • Price matching is only applicable if the two items are of the same brand, model, payment mode and under the same manufacturer's local warranty coverage.
  • Customer when making a claim must produce the original invoice from Gain City.
  • Gain City reserves the right to first match the price offered by our competitors; in the event that Gain City cannot match the price, we will refund your deposit plus 3.5 times the price difference.
  • Any refund is subject to the payment mode, ie if customer paid by credit card, the refund will be made through the same credit card.
  • Price matching requires that the customer provide Gain City with information of the business outlet selling the product at a lower price. This must be supported by proof (eg newspaper advertisement, picture of price tag or price list). Gain City reserves the rights not to match such a price arising from a false claim.
  • In case of refund, verification will be carried out against the terms and conditions stated in our '8 day lowest price guarantee'. Once the information has been validated, the deposit plus 3.5 times of the price difference will be refunded.
  • Price matching only covers major retailers, including Courts, Best Denki, Harvey Norman, Audio House, Mega Discount, Mustafa, NTUC Fairprice Xtra, Giant and Challenger.
  • This warranty does not cover sales with lucky dips and / or lucky draws, clearance sales, display sets sales, limited set sales and trade-in promotions.
  • This warranty is only applicable to local Singapore sales.
  • Gain City Best-Electric reserves the rights to amend any of the above terms and conditions without prior notice.