Frequently Asked Questions

  • Note the navigation bar near the top of the page, with different tabs for different classes of products.
  • Move the cursor over the appropriate tab and a drop-down menu will appear.
  • Click the sub-class you are interested in.
  • To browse a different class of product, repeat the same process.
  • Note the search bar to the right of the navigation bar. If you are looking for a brand (say, Samsung), type "Samsung" in the search bar; if you are looking for a specific category of products (say, Camera), type "Camera" in the search bar.
  • Click on the magnifying glass logo on the search bar or press the "Return" key.
  • Start shopping.
  • On the page where your product is displayed, select the quantity and click on the "Add To Cart" symbol.
  • Once you have chosen all the products, click on the "My Cart" icon on the top right corner.
  • Log in at the top of the page with your e-mail and password.
  • If you have forgotten your password:
  • Click on the "Sign In" option on the top of the page.
  • Click on the "Forgot Your Password?" option beside the "Sign In" button.
  • Enter your e-mail and the generated code in the field provided, then click "Reset My Password".
  • Log in to your e-mail account to retrieve the e-mail with the new password (it may be in your junk mail folder).
  • Check your shopping cart summary.
  • If you wish to purchase Extended Warranty, check the appropriate box.
  • Proceed to the payment page.
  • Choose your preferred payment method.
  • Our friendly sales representative will contact you within 24 hours regarding your order.
  • To create new account, click here to fill in information.
  • Tick the "I have agreed to the Conditions of Use" box and click on "Be a Gain City Member Now".
  • Upon successful application, you will be automatically logged into your account on the webpage.
  • Move the cursor over the "Sign In" dropdown at the top of the page.
  • Log in with your e-mail and password.
  • Click on the "My Account".
  • You will be brought to "My Dashboard".
  • Your purchase history will be reflected in "My Order".

Online Availability

You can purchase the item anytime, and our friendly sales representative will get back to you within 24 hours on the availability.

The range of products found on will change from time to time, and may differ from the range of products you see in our stores. This may be due to product quantity limitations or special online deals and promotions.

There is no limit on the number of products to be purchased at one time, except for products which are on offer. We may, at our discretion, to limit or cancel the quantities of these products on offer which are purchased per person or per order or per billing address or delivery address. When this occurs, an email notification will be sent to the email provided by you by next business day.

We will send an e-mail or call you to keep you posted on availability by the next business day. This practice will vary by product and situation, and limited quantities or other circumstances may result in this check. If the product is no longer available, we reserve the right to cancel the order and refund any payment made.


We accept the following modes of payment in all Gain City Stores:

  • Cash or NETS
  • Gain City Gift Vouchers
  • Credit Card (Visa / MasterCard / American Express)
  • Flexible payment options through credit cards

Online Purchase

We accept the following modes of payment on the Gain City Online:

  • Debit / Credit Card (Visa / MasterCard)
  • UOB / OCBC / American Express 0% instalment payment plan (IPP) (6 or 12 months), the minimum spend limit of S$500 in a single order

Gain City Family Card Membership

Gain City Family Card is a loyalty and rewards program which offers family members the best of both worlds. Earn & Redeem points along with privileges & special deals.

  • Free Membership - No membership fee, and Lifetime membership.
  • Earn & Redeem Points - No points cap, the more you spend, the more points you get. Instant cash rebate on your purchases with your Family Points. Points expiry in 2-years from date of purchase.
  • Members-only Invites - Be invited to exclusive, members-only events like private sale, store openings and many others.

Earning Family Points is easy! All you got to do is shop with us, whether online or in-store, and earn your points! There is no points cap so the more you spend, the more points you will get! 1 Family Point is earned with every $1 spent, and with a redemption rate of 100 points = $1, think of it as an instant cash rebate you can use for your next purchase! Not a Gain City Family member? Click here to register now or find out more details about our Gain City Family Member privileges.

  • Click here and log in with your e-mail and password.
  • You may view / update information such as e-mail address, contact number, home address and communication preferences.

If you have agreed to receive our correspondence, you will occasionally receive e-mails, phone calls, SMSes and direct mailers from Gain City. You will be informed of all the great benefits and savings such as digital coupons, promotion information, exclusive online deals, invitations to our members" preview sale, and much more.

Click here and log in with your e-mail and password to join as Gain City Family Card member to receive mail from Gain City.

If you experience difficulty logging on, your account may have been locked for security purposes, making it temporarily inaccessible. For help with login, please contact us here.

Free Product Loan

Collection & Delivery

A delivery charge of $30 will be reflected in your sales order. For express deliveries, a delivery charge of S$50 per trip per destination applies, but will be waived if purchase amount exceeds $1,500.

What are the delivery timings available?

For all items excluding air-conditioning items: 11am-3pm, 3pm-7pm or 7pm-9pm
For sofa deliveries only: 12pm-5pm, 5pm-9pm

For all items excluding air-conditioning items: 11am-3pm, 3pm-7pm or 7pm-9pm
For sofa deliveries only: 12pm-5pm, 5pm-9pm


The price of our air conditioner systems include installation for standard HDB apartments. The installation, which will be undertaken by our BCA-trained technicians, excludes stainless steel bracket. Terms and conditions apply. For more information, visit

Wall-mounting for TVs is handled by specialist installers. Please click here for more information.

Exchanges & Returns

If you're not totally happy with a product, bring it back to the store where it was purchased within eight days from date of purchase / delivery, whichever is later.

Please contact at to help us better serve you and we will get back to you shortly!