REPLACEMENT PLAN

The Gain City Replacement Plan buys you a sense of assurance with every purchase. Know that we care about the inconvenience a broken appliance may cause and that unforeseen circumstances may leave you stranded without your appliances for days. With the Gain City Replacement Plan, we ensure you a 1-to-1 exchange on your defected products (terms and conditions apply) with no repairs required! Speak to a Gain City Staff today to find out more!

PRODUCTS UNDER COVERAGE

Home Entertainment

  • Mini Home Theatre
  • MP3 Player 
  • 3D Blu-Ray Player
  • DVD Player
  • Sound Bar
  •  Headphone
  •  Corded/Cordless and DECT Phones
  • ...and many more

 

Kitchen Appliances

  • Microwave Oven
  • Juice Blender
  • Induction Cooker
  • Food Processor
  • Rice Cooker
  • Electric Mixer
  • Coffee Maker
  • Electric Kettle
  • Air Fryer
  • ...and many more

 

Personal Care

  • Shavers & Trimmers
  • Electric Toothbrush
  • Hair Dryer
  • ...and many more

 

Other Appliances

  • Air Purifier
  • Iron/Steamer
  • Vacuum Cleaner
  • ...and many more

 

Frequently Asked Questions

 

What is the benefit of a Replacement Plan?

Customers can receive a brand new one-for-one exchange for a defective* product with no repairs required.

 

What does the Replacement Plan cover?

It covers for all electrical and mechanical failure of your product, up to 3 years.

 

What products are not covered?

Navigation products (GPS), mobile and smart phones, tablets, fax machines, All-In-One / printers / scanners, sewing machines and selected IT accessories (memory cards, card readers, remote controls, power extension cords, HDMI cables, multi-plugs, travel adaptors), water heaters and all other major white appliances. Call us or write to us to find out more about products not covered under our Replacement Plan.

 

Can I transfer the Replacement Plan to a second owner?

Replacement plans are non-transferrable.

 

Where can I purchase the Replacement Plan?

Replacement Plan can be purchased in-store together with your product, or within 30 days from the product purchase date or delivery date (whichever is later).

 

Do I need to provide Proof of Purchase?

Yes, in order to make a claim, you would need to produce your original receipt (proof of purchase) at the store. It is therefore important that you keep these documents in a safe place.

 

When will my Replacement Plan Warranty coverage start?

Your Replacement Plan warranty coverage will start upon expiry of your product’s original warranty.

 

How do I make a claim?

Bring your faulty product (and all of its accessories) to the Gain City Store of your purchase for a mechanical and / or electrical defect check by our Gain City staff. Upon verification, a brand new product will be issued in exchange for your defective product. Your Replacement Plan contract will cease upon replacement of your product.

 

Note: Due to changing tech trends constantly evolving range of products, there may not be a similar product for your exchange. In such cases, Gain City has the right to exchange for a new product of likeness, quality and specifications and may be of lower value than your original product price.