The Gain City Replacement Plan buys you a sense of assurance with every purchase. Know that we care about the inconvenience a broken appliance may cause and that unforeseen circumstances may leave you stranded without your appliances for days. With the Gain City Replacement Plan, we ensure you a 1-to-1 exchange on your defected products (terms and conditions apply) with no repairs required! Speak to a Gain City Staff today to find out more!
PRODUCTS UNDER COVERAGE
What is the benefit of a Replacement Plan?
Customers can receive a brand new one-for-one exchange for a defective* product with no repairs required.
What does the Replacement Plan cover?
It covers for all electrical and mechanical failure of your product, up to 3 years.
What products are not covered?
Navigation products (GPS), mobile and smart phones, tablets, fax machines, All-In-One / printers / scanners, sewing machines and selected IT accessories (memory cards, card readers, remote controls, power extension cords, HDMI cables, multi-plugs, travel adaptors), water heaters and all other major white appliances. Call us or write to us to find out more about products not covered under our Replacement Plan.
Can I transfer the Replacement Plan to a second owner?
Replacement plans are non-transferrable.
Where can I purchase the Replacement Plan?
Replacement Plan can be purchased in-store together with your product, or within 30 days from the product purchase date or delivery date (whichever is later).
Do I need to provide Proof of Purchase?
Yes, in order to make a claim, you would need to produce your original receipt (proof of purchase) at the store. It is therefore important that you keep these documents in a safe place.
When will my Replacement Plan Warranty coverage start?
Your Replacement Plan warranty coverage will start upon expiry of your product’s original warranty.
How do I make a claim?
Bring your faulty product (and all of its accessories) to the Gain City Store of your purchase for a mechanical and / or electrical defect check by our Gain City staff. Upon verification, a brand new product will be issued in exchange for your defective product. Your Replacement Plan contract will cease upon replacement of your product.
Note: Due to changing tech trends constantly evolving range of products, there may not be a similar product for your exchange. In such cases, Gain City has the right to exchange for a new product of likeness, quality and specifications and may be of lower value than your original product price.
Established in 1981, Gain City started out with a simple quest of improving lifestyles and a focused vision to be Singapore’s trusted air conditioner retailer. Today, renowned as Singapore’s largest air conditioner retailer, the brand is synonymous with excellent air conditioning installation and maintenance service provider, as well as the preferred go-to one-stop retailer for consumer electronics. With 800 staff, a pool of BCA-certified installation technicians and a fleet of 180 service vehicles, we are your trusted choice.
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