Extended Warranty - For Electronic Products

Wear and Tear and what's not covered for EW programme

Category Examples of Wear and Tear:

Refrigerators

• Broken or cracked door shelves, bins, or crisper drawers.
• Cosmetic damage (dents, fading, or discoloration) on panels or handles.
• Door seal/gasket deterioration (loosening, warping, or hardening over time).
• Rust or corrosion on hinges, handles, or external surfaces (not affecting function).
• Broken ice maker lever or dispenser flap (physical damage, not motor failure).

 

Washing Machines & Dryers

• Cracked or broken detergent dispenser trays.
• Fading or peeling of control panel decals.
• Broken door hinges or latch mechanisms (not motor-related).
• Rust or corrosion on the drum or exterior casing.
• Worn-out or torn rubber door seals (loosening, warping, or hardening over time).

 

Dishwashers

• Broken or cracked dish racks, tines, or silverware baskets.
• Detergent dispenser door not opening/closing properly (physical wear, not electrical).
• Fading/discoloration of interior tub or door panel.
• Loose or broken door hinges/latches (non-motorized parts).

 

Ovens & Microwaves

• Cracked or broken glass turntable in microwaves.
• Damaged door handles or hinges.
• Discoloration or peeling of interior/exterior surfaces.
• Broken or warped oven racks/drip pans.

 

Televisions

• Cracked bezel or stand (not screen-related).
• Fading/discoloration of the TV frame.
• Broken input/output port covers (physical damage).
• Remote control button wear (non-functional damage).

 

Hoods & Hobs

• Cracked or chipped tempered glass surface (hobs).
• Broken or loose control knobs (physical wear, not electrical malfunction).
• Fading/discoloration of stainless steel or painted surfaces.
• Bent or damaged grease filters/mesh (not motor-related).
• Detached or warped hood baffle filters.

 

Ceiling Fans & Standing Fans

• Cracked or broken fan blades (due to impact, not motor failure).
• Fading/yellowing of plastic housing or blades.
• Loose or wobbly mounting brackets (mechanical wear, not electrical).
• Broken speed control switch (physical damage, not wiring issue).
• Rust on metal grilles or stands (non-functional corrosion).

 

Shower Heaters

• Cracked or leaking outer casing (not due to internal electrical failure).
• Broken temperature control knob (physical damage, not thermostat issue).
• Rust or corrosion on mounting brackets/pipes.
• Fading/discoloration of exterior finish.
• Loose or damaged showerhead holder.

 

Water Dispensers (Hot/Cold)

• Cracked or broken drip tray.
• Damaged faucet lever (physical wear, not solenoid valve issue).
• Fading/discoloration of plastic housing.
• Loose or detached door panels (for bottled water dispensers).
• Rust on metal frames or stands.

 

Smartphones & Tablets

• Cracked or peeling outer casing (not screen damage).
• Fading/discoloration of paint/coating.
• Broken volume/power buttons (physical damage, not internal fault).
• Loose charging port (wear & tear, not PCB damage).
• Deterioration of rubber seals (e.g., water-resistant phones).
• Worn-out stylus holder (physical damage).
• Fading/scratches on back panel (cosmetic).
• Broken SIM tray ejector pin (mechanical, not software-related).

 

Laptops / Desktop Computers

• Cracked or broken hinge covers (cosmetic, not affecting function)
• Fading/wear of outer casing or keyboard lettering
• Broken rubber feet or anti-slip pads
• Damaged port covers (USB/HDMI flaps)
• Broken or loose screen bezel (frame) without display damage
• Cracked/chipped exterior casing
• Broken or missing PCI slot covers
• Damaged drive bay covers
• Fading/discoloration of tower casing
• Broken front panel USB/audio ports (physical damage only) 

 

* The above examples are not exhaustive and are provided for general reference on items typically not covered under an EW contract.

 

Frequently Asked Questions

 Why do I need Extended Warranty?

All electrical devices are prone to electrical and mechanical failure. Repairs can be cumbersome and expensive. Having an extended warranty provides peace of mind and savings. Parts replacement, labour costs or even a total product replacement* is available to protect your purchases.

 

How long does an Extended Warranty Plan cover?

Extended Warranty covers your product up to 5 years. For IT products, coverage is up to 3 years.

 

Can I transfer the Extended Warranty Plan to a second owner?

Yes, you can call-in to our hotline at 6250 7811 to make the transfer within 14 days. Please provide product serial number, your personal details and new owner's details (for owner verification and transfer).

 

Where can I purchase the Extended Warranty Plan?

All Extended Warranty Plans can be purchased in-store together with your product, or within 30 days from the product purchase date or delivery date (whichever is later).

 

When will my Extended Warranty coverage start?

Your Extended Warranty coverage will start upon expiry of your product's original warranty.

 

How do I make a claim?

Please call our Extended Warranty Hotline at 6250 7811. We operate 24/7 and 365 days a year.

 

Do I need to provide Proof of Purchase?

Yes. In order to make a claim, we require a copy of your product's purchase receipt (showing the purchase date and price). Please get ready the product serial number, your name, contact number and personal details for verification.

* For damaged products beyond economical repair

*For more information, visit www.gaincity.com/extended-warranty/electronic for full terms & conditions. For claims, please call 6250 7811 or email to [email protected]

 

What are non-mechanical or non-electrical failures?

These are issues unrelated to the internal moving parts or electronics of a product. They typically involve cosmetic damage, external components, or age-related wear and tear, and do not affect the product’s ability to function.