Gain City Extended Warranty Terms & Conditions For Air-conditioners
This Extended Warranty Service Contract (the “Contract”) is offered by Gain City Best-Electric Pte Ltd (“Gain City”). The words “we,” “us” and “our” refer to Gain City and “you” and “your”, the purchaser of this Contract. Your rights and obligations under this Contract become operative from the date of expiry of the manufacturer’s original warrantyin relation to the product which you have purchased (the “Product”) and may continue for up to five (5) years, when aggregated with the term of the manufacturer’s original warranty, (based on your selection in the sales receipt and subject to the terms of the type of plan (described below) which you have selected).This Contract must be made within 30 days from the date of Product purchase or delivery (whichever is later) as stated in the sales receipt.
The coverage is limited to mechanical and electrical defects and applies to repairs and replacements done in Singapore while the Product is being used in Singapore.
There are three types of warranty plans: (i) the Product Shield Plan and (ii) Essential Plan (iii) Premium Plan, terms of which are summarized below:
|Coverage||Product Shield||Essential Plan||Premium Plan|
|Maximum 5 years coverage|
|Protects against electrical and mechanical defects|
|Repairs and/or replacement (free parts, labour and transport)|
|- Repair limit||Up to product purchase price in aggregate||
|- Repair excess||"Minimum of $50 or 30% of repair costs (whichever is higher), up to product purchase price"||NA||NA|
|- Replacement deductible||"Minimum of $50 or 30% of replacement costs (whichever is higher), up to product purchase price"||NA||NA|
|New product replacement (if beyond economical repair)|
|- Number of replacement||One time||One time||One time|
|- New product replacement limit||Up to product purchase price less total repair/ replacement costs, if any||Up to product purchase price||Up to product purchase price|
|- Upon expiry of contract|
|- Aggregate repair/replacement costs have exceeded limit||NA|
|- Upon replacement of product (if beyond economical repair)|
|- Upon written notice of termination of this Contract within 30 days of original purchase of the Contract|
|Like-for-like product coverage|
|Transfer of Warranty to Second Owner|
1) Product Shield Plan Coverage
The total coverage under the Product Shield Plan shall not exceed the purchase price of the Product and this shall apply on a cumulative/aggregated basis on all repairs and/or replacement of the Product throughout the term of this Contract.
For each repair or replacement of the Product, you will pay a deductible of either (i) the first SGD$50 or (ii) 30% of the repair costs incurred or the Product purchase price (as stated in the sales receipt), whichever is the higher.
2) Essential Plan Coverage
All repairs to the Product are covered under the Essential Plan so long as the total repair cost does not exceed the purchase price of the air conditioner (excluding installation charges) which is indicated in your order.
3) Premium Plan Coverage
All repairs to the Product are covered under the Premium Plan. Similarly, the cost of a one-time replacement product shall not exceed the purchase price of the Product.
The Terms and Conditions set out below shall apply to all Warranty plans:
We have the sole option to repair or replace your Product with like kind, quality and specifications. In the event that it is more economical to replace your Product instead of repairing it, the original Product shall be replaced (subject to the limits set out in the relevant warranty plan) with a similar product. Due to advances in technology, the replacement product may be of lower retail value than the original Product. If the original Product is replaced, this Contract will cease from the replacement date.
Any repair and/or service by unauthorized repairer will render this Contract to be null and void. Any failure to follow the manufacturer’s instructions on installation, operation or maintenance will render this Contract to be null and void.
Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service related to this Contract and loss of use during the period that your Product is at an authorized repairer and/or while awaiting for replacement parts to arrive.
Exclusions from Coverage
This Contract shall immediately cease and become void if the Product is found to have been tampered, modified, the serial number defaced or removed or repaired by an unauthorized repairer.
When Product failure occurs due to electrical or mechanical defects, please call the Extended Warranty Hotline at 6222-1212 to report the failure. This Warranty Hotline is available 8.30am to 10pm (Monday to Saturday), 9am to 10pm (Sunday and Public Holidays). Our experienced customer service representatives are ready to guide you through the service process. To expedite service, please ensure that you have the details of your contract readily available before placing the call. If the Product failure is not reported to us prior to repair/replacement, the repair/replacement cost will not be approved.
To validate coverage, please ensure you keep all the proof of purchase, such as sales receipts.
Transfer of Warranty to Second Owner:
If you sell or transfer your Product to another consumer within the warranty period, you must call the Warranty Hotline within 14 days from the date of the sale or transfer of the Product to another consumer, in order to transfer this Contract. It is also important to report your new address in the event you change your residential address and take the Product (s) with you.
This Contract will terminate automatically: (i) upon expiry of the term of this Contract, (ii) when repair costs have exceeded the Product purchase price (under the Product Shield Plan and Essential Extended Warranty), (iii) upon replacement of the Product if beyond economical repair or (iv) upon written notification of termination of this Contract within 30 days of original purchase of this Contract, whichever is the earlier.
This Contract is not an insurance policy or guarantee; it is a service contract. This Contract is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered by this Contract.
For contract verification purposes, you may be required by our customer service representative to present your Contract to expedite the service of your Product. As such, we recommend that you place these documents in a safe place.