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service-connections

You should expect nothing less than the best possible service every time you deal with us. Our aim is to build a long-term relationship with you. With our Service Connection commitment - to anticipate and exceed your expectations, our Service Connection sets out the standards that you can expect from Gain City and that we demand of ourselves. We go the extra mile to ensure your total peace of mind.

8 DAYS LOWEST PRICE GUARANTEE

So you’ve bought an item from Gain City and found the same product being sold cheaper elsewhere. Come back to us within eight days of your purchase with your Gain City receipt as well as proof of the cheaper price and we will refund you the difference.If you have only paid a deposit and we cannot match the lower price, we will refund your deposit plus 3.5x the price difference  view more >>

 

8 DAYS COOLING PERIOD

Changed your mind after your purchase? Return the unused item / product within eight days of purchase for an exchange or refund. 

This Eight-Day Cooling-Off period is effective for eight days from the date of purchase/delivery/self-collection, and applies to delivered products and cash-and-carry items. For example, if customer purchases a dect phone on 1 May and realises that his old dect phone is still working, he can bring back the purchase to exchange for another on or before 8 May view more >>


8 DAYS REPLACEMENT GUARANTEE

Bought a defective product? Return it within eight days for a free replacement.