Frequently Asked Questions About Apple Products

Are the Apple products you sell genuine and authorised in Singapore?

Yes, as an Apple-authorised reseller in Singapore, our products are shipped to us directly from Apple or through authorised distributors, ensuring that every Apple product you purchase from us is authentic and meets Apple's quality standards.

Do Apple products purchased from your store come with a warranty?

Yes, under Apple’s standard product warranty, all Apple products purchased from Gain City come with one year of hardware repair coverage and up to 90 days of complimentary technical support.

You can also purchase AppleCare+ for extended coverage and additional benefits.

How can I verify the authenticity of my Apple product?

You can verify the authenticity of your Apple product by checking its serial number on Apple's website. 

Go to checkcoverage.apple.com and enter your serial number to see your product's warranty status and other information. 

You can also contact Apple Support directly for assistance with verifying your product's authenticity.

Can I return or exchange an Apple product?

Yes, Gain City offers an 8-day return policy for electronics, iPhones, Macbooks, and iPads included. Product exchange is only allowed if they are defective or damaged.

Please refer to our Returns Policy or contact our customer support team for detailed information about the return and exchange process.

Do you provide instalment payment options for Apple products?

Yes, we offer instalment payment options through major credit cards, allowing you to spread the cost of your purchase over time. Enjoy 0% interest instalment plans for up to 36 months at Gain City.

Do you offer AppleCare+ with your products?

Yes, you can purchase AppleCare+ for your Apple product at the time of purchase or within 30 days of your purchase from Gain City. AppleCare+ extends your warranty coverage and provides additional benefits, such as accidental damage protection and priority technical support.