Get full refund or price match within 8 days of purchase if you find the same product priced lower elsewhere

8 Days Lowest Price Guarantee is subject to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • The guarantee will take effect from the date of purchase till the eighth calendar day (inclusive of Saturday, Sunday and Public Holiday), and is only applicable to products that are sold but not delivered to customer's premises or sites.
  • A customer making a claim must produce Gain City's original invoice.
  • Gain City reserves the rights to initiate price match or to give full refund to the customer. Price comparison has to be within the 8 calendar days.
    • Price matching is subjected to the payment mode.
    • Price matching obligatorily requires the customer to provide specific information of the business outlet that sells at a lower price.
    • For claiming refund, a customer must provide the tax invoice issued from the competition outlet to prove the item's lower price within the 8 calendar days period.
  • This warranty does not cover sales involving lucky dips and lucky draws. * This warranty does not cover clearance sales and displayed product sales.
  • This warranty is only applicable to local Singapore sales.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this guarantee without prior notice.


Defective product? Simply return within 8 days for a FREE replacement

8 Days Replacement Guarantee with 1 to 1 Exchange For Defective Products is subject to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • The guarantee will take effect from the date of delivery till the eighth calendar day.
  • Products are to be inspected and verified by Agent before conducting any replacement.
  • It is a manufacturing defect.
  • Original receipt of purchase from Gain City is required.
  • The exchanged product is to be of the same brand and same model.
  • The item for exchange must be returned complete with all accessories and original packing.
  • This warranty is effective for the products being returned at original conditions and is void for any defects, dent and scratches found in any parts inclusive of the accessories.
  • This warranty is also applicable to air-conditioner sales (which is only applicable for standard HDB type of installation methods, which does not requires additional scaffoldings, logistics, manpower and other resources).
  • This warranty does not include clearance sales and displayed products sales.
  • This warranty is applicable for products that are commonly available within our product ranges and depth and is subject to stock availability.
  • Transportation and delivery charges are included.
  • All incidental or consequential damages are expressly excluded.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this guarantee without prior notice.


Get a replacement set when you send in yours for repair

Free Product Loan Service refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • This service is applicable to an approved customer, by giving the customer an alternative product during the Free Product Loan period.
  • The title and ownership of the loaned item fully belongs to Gain City.
  • The customer is liable to compensate Gain City for any incurred damage on the loaned item during the loan period.
  • This loan is subject to Gain City's approval on application. The loaned item may not be of the same product make, brand or features as the purchased product. Gain City has the absolute discretion on the provision of loan, the selection of loaned item and the duration.
  • All incidental or consequential damages are expressly excluded.
  • Gain City Best-electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this guarantee without prior notice.


Dispose your old appliances wisely, bring it to us to enjoy rebate

Trade-In Program refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • The trade-in product's information and specification must be correct at the point of agreement. Any information and specifications found not to be correct will automatically render this agreement to be void. If the agreement is voided, the trade-in price given to customer is to be returned to Gain City. This does not cause the order to be cancelled.
  • All trade-in products become the properties of Gain City Best-Electric Pte Ltd and the Customer does not have the rights to claim for such item(s).
  • All incidental or consequential damages are expressively excluded.
  • Gain City Best-electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this guarantee without prior notice.


Get family points instantly to enjoy fabulous discounts & privileges

Terms & Conditions

  • Family Card is not a credit, cash or debit card.
  • The Family Card shall remain the property of Gain City Best-Electric Pte Ltd.
  • Family Card is issued to Gain City customers and is non-transferable.
  • Family Points cannot be combined and transferred to other Gain City Members.
  • Family Card is only valid for use at Gain City Best-Electric Pte Ltd and participating merchants.
  • Gain City will not be liable for any loss, damage, theft or unauthorized use of this Family Card.
  • Gain City Family Members are responsible for the safekeeping of their Family Cards. Family Points will not be credited back to Member in the event of lost/theft. Family Card can be re-issued upon paying an adminis-trative fee of $5 at any Gain City showrooms.
  • Family Points will be reflected online after 3 working days upon successful application.
  • Family Points cannot be redeemed for cash or used for credit installment payment.
  • The usage of this card is governed by and constitutes the acceptance of Terms and Conditions set by Gain City Best-Electric Pte Ltd.
  • Applicant below 18 years of age are advised to seek parental approval prior to signing the application form.
  • Gain City Best-Electric Pte Ltd reserves the right to change the Terms and Conditions without prior notice.


Enjoy attractive terms with our easy installment payment scheme

Hire Purchase refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • Instalment Plan of up to 3 years
  • Processing fee of $50 per application
  • Monthly Repayment through GIRO (strictly via applicant's GIRO OR spouse's account only)
  • Limit of financing credit (whichever is lower) - Home Applicances & Air-Conditioner: up to $6,000 or 3X of monthly income - Computer: up to $5,000 or 2X of monthly income
  • Minimum price of financing is $500 per item
  • Minimum period of installment is 6 months
  • Minimum monthly installment is $35.
  • For more terms & conditions, please refer to the application forms for Hire Purchase and GIRO.


up to 36 months for major credit cards

0% Interest Installment For Most Major Cards refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • Gain City in partnership with major banks and card companies, provide 0% installment plans.
  • Terms and Conditions will be as per individual promotion.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this service without prior notice.

Have your electrical appliances delivered on the same day


Buy & Deliver Today refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • Provides you the option of having your electrical appliances delivered on the same day.
  • Delivery charge of $40 apply if minimum purchase amount of $1,000 is not met for free express delivery incentive.


Get a brand new replacement set if the original appliance becomes faulty after one year of the manufacturer's warranty expiration

Protection Plus Extended Warranty Service Contract

The Contract:
This Gain City Protection Plus Extended Warranty Service Contract (the "Contract") is offered by us, Gain City Best-Electric Pte Ltd ("Gain City"). The words "we," "us" and "our" refer to Gain City and "you" and "your" is the purchaser of this Contract. The term of the Contract is two (2) to five (5) years from the purchase date or the delivery date (whichever is later), inclusive of the manufacturer's original written warranty period, depending on the product purchased ("Product") and plan selected as set out in the Extended Warranty Service Contract. The Contract purchase must be made within 30 days from the date of delivery

The Coverage:
The coverage is for mechanical and electrical defects and applies to repairs and replacements done in Singapore while the Product is used in Singapore. We have the sole option to repair or replace your Product with like kind, quality and specifications. Due to advances in technology, the replacement product may be of lower retail value than the original Product. Replacement parts will be new, original or non-original manufacturer's parts that perform to factory specifications of the product at our discretion. If the original Product is replaced, the replacement Product will be covered under the Contract on the same terms until the expiry of the Contract and the replaced Product shall be the property of Gain City.
Any repair and or service by unauthorized repairer will render this contract null and void.
In the event that food is spoilt due to a covered defect in a refrigerator covered under the Contract, we will reimburse you for the cost of such food up to a total of S$250 per incidence provided that the food spoilage has been verified and inspected within two (2) working days by our authorized repairer and properly documented.

Liability:
Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service related to this Contract and loss of use during the period that your Product is at an authorized repairer and/or while awaiting parts.

Exclusions from Coverage:

  • Air-con installation warranty.
  • General maintenance.
  • Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
  • Defects from using wrong electrical supply, misuse or damage by negligence and abuse.
  • Usage in places where the air is polluted with dust particles or chemical fumes.
  • The use of old pipes.
  • Normal wear and tear, sweating, corrosion, rusting or strains.
  • Water leakage due to blockage of drainpipe under normal use.
  • Incidental or consequential damages are expressly excluded by this Warranty.
  • This Warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by an unauthorized person.
  • Products that are still covered by the manufacturer's original written warranty, repairer's warranty, or any other warranty in effect. Any defects that are subject to the manufacturer's recall.
  • The manufacturer's recommended routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions to the customer.
  • Non-operating and cosmetic items, paint, color, or Product finish; accessories used in or with the Product; external cables and cords; glass and lens; add-on options incorporated.
  • Unauthorized modifications made to the Product; altered serial numbers; failure to follow the manufacturer's instructions on installation, operation or maintenance; repairs performed by a non-authorized repairer; any items not affecting the Products' function; image burn.
  • Software (including operating system and any stored data), defects resulting directly from software installation and/or removal, computer virus, virus prevention, and other peripherals.
  • Repairs to hardware that has been added after the Product's original purchase.
  • Consumables such as batteries, bulbs, compact discs, digital tapes, stylus, toner and ink cartridges, etc.
  • External faults such as rust, wiring, electrical connection or plumbing, piping, trunking, fitting, realigning of signal receivers (poor receptions), and consequential loss of any kind.
  • Repairs necessitated by improper maintenance, accidental, intentional physical damage, damage by sand or water.
  • Burglary, theft, spilled liquids, corrosion, animal and insect infestation, fungi, wet or dry rot, or bacteria, misuse, neglect and abuse.
  • Failure caused by a voltage converter and /or applying incorrect voltage to the Product.
  • Any diagnosis where no defect has been found or noted.
  • Defects and on-site service charges not covered under the manufacturer's original written warranty, unless otherwise stated as covered above.
  • Shipping charges and damage, express service charges, transportation damage, removal, installation or reinstallation of the Product.
  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing.
  • Any loss or damage to the Product resulting from fire or flood, howsoever caused.
  • Any loss or damage to the Product resulting from an act of God (including without limitation, events such as earthquake, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion).

For Service > Call Gain City Protection Plus Extended Warranty Hotline 6222-1212
When the Product failure occurs due to electrical or mechanical defects, you must call the Gain City Protection Plus Extended Warranty hotline at 6222-1212 to report the failure during office hours. Our experienced customer service representatives are ready to guide you through the service process. To expedite service, please ensure that you have the details of your contract readily available before placing the call. If the failure is not reported to us prior to repair, the repair will not be approved.

Transfer of Warranty to Second Owner:
If you sell or transfer your product to another consumer within the warranty period, you must call the Warranty Hotline within 14 days to transfer the Gain City Protection Plus Extended Warranty. It is also important to report your new address in the event you change your residential address and take the Product (s) with you.

Contract Termination:
The Contract will terminate upon expiry of the term of the Contract or upon written notification of cancellation of the Contract within 30 days of original purchase of the Contract.

General:
The Gain City Protection Plus Extended Warranty is not an Insurance Policy or Guarantee; it is a service contract. This Contract is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered by the Contract.
For contract verification purposes, you may be required by our Customer Service Representative to present your Protection Plus Extended Warranty Service Contract to expedite the service of your Product. As such, we recommend that you place these documents in a safe place.


Extend the warranty of your electrical appliance for up to 5 years in addition to the manufacturer's warranty.

Unlimited Protection
Free Unlimited Transportation
Free Unlimited Replacement of Original Spare Parts
Free Unlimited Labour
Free Unlimited Product Replacement (if beyond repair)

Terms & Conditions

  • The liability is limited to the initial purchase price of the product or its replacement
  • Contract applicable to residential use within Singapore
  • Warranty is not transferable


Safeguard your investment with our warranty

Free 3-Year Installation & Repair Warranty is subject to the terms and conditions governing this offer to our customers.

Terms & Conditions

This warranty is expressly for products catered to residential use.

  • This warranty is valid if only all particulars are filled in and received by Gain City within the stipulated date.
  • This warranty is not valid if the air-conditioner unit is found to be in a different address from the details given in the Warranty Card.
  • Warranty Card and Gain City invoice must be produced when making claims under this warranty.
  • This warranty becomes effective from the date of installation provided the Warranty Card is posted within the stipulated period and any notice of defect must be reported promptly upon discovery.
  • Air-condition Installation Warranty shall be subjected to the following limitations and exclusions:
    • General maintenance.
    • Malfunctions or damages resulting from natural disaster, fire, civil unrest and/or accidents.
    • Defects from using wrong electrical supply, misuse or damage by negligence and abuse.
    • Usage in places where air is polluted with dust particles or chemical fumes.
    • The use of old pipes.
    • Normal wear and tear, sweating, corrosion, rusting or stain.
    • Water leakage due to blockage of drainpipe under normal use.
  • This warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, the serial number defaced, removed or repaired by an unauthorized person.
  • All incidental or consequential damages are expressly excluded.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this Warranty without prior notice.


Quality materials and installation service for your peace of mind


No payment for unsatisfactory maintenance and repair service

Air-Conditioner Maintenance & Repair Service – Satisfaction Guaranteed or No Payment refers to the terms and conditions governing this offer to our customers.

Terms & Conditions

  • No payment is required when the agreed scope of work is unable to be fulfilled.
  • Gain City is not liable or responsible for any amount of damages above the dollar amount paid by the customer for the purchase of this service.
  • For Unsatisfied Service: within the 8-days, we will refund the full dollar amount as charged. No further demand of payment from Gain City beyond the dollar amount charged.
  • For Unsatisfied Repair: Replacement parts installed by Gain City are to be collected back. Gain City is not liable to return the dismantled, damaged and old parts due to circumstances that might cause the return to be not possible. No further demand of payment from Gain City beyond the dollar amount charged.
  • All incidental or consequential damages are expressively excluded.
  • Gain City Best-Electric reserves the rights to amend, add, delete or vary any of the above terms and conditions and exclusion clauses with regards to this service without prior notice.

Enjoy shopping without the actual walking! Browse our online catalogue to compare between brands, features and its Market Price.

Once you've decided on the item you want, find out how much lower you can purchase it with iWish! Simply key in the price you desire and we'll call you back to tell you if it's granted! Plus, with Gain City's Lowest Price Guarantee, you will be assured of the best prices in town!